Careers

SQUISH Candies– Montréal, QC

Founded in Montreal, SQUISH is North America’s first artisanal candy store, specializing in over 100 flavours of awesomely delicious gourmet gummies.
We aim to the lead the confectionary space with excellence in taste while always keeping in mind the use of quality ingredients, flavour innovation and emerging categories such as vegan and the use of alternative sugars. SQUISH was founded with the goal of making each customer’s day better. We believe that candy is a joyful experience that brings a moment of sweetness and enjoyment to an otherwise busy, full life.

Working closely with the Key Account Manager, the Sales Account Manager will Sales account manager is responsible for managing accounts and building fruitful relationships with clients. The candidate must be comfortable working in a fast-paced environment, capable of multi-tasking and prioritizing. This position will report to the Key Account Manager.

RESPONSABILITIES

• Reach out to potential partners.
• Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition.
• Acquire a thorough understanding of key customer needs and requirements.
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
• Ensure the correct products and services are delivered to customers in a timely manner in following up with the warehouse.
• Serve as the link of communication between key customers and internal teams.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Play an integral part in generating new sales that will turn into long-lasting relationships.
• Issue inventory availability reports to the sales teams.
• Suggest adjacent alternatives when merchandise is unavailable.
• Monitor brand image and reputation with partners and corporate clients.
• Handle return authorizations.
• Daily interaction with customers by email and social media and the sales teams.
• Distribute samples to potential customers.
• Inspect periodic sales figures to highlight prominent patterns.
• Harness analytical insights to inform merchandise requirements and to stimulate customers' wholesale and corporate purchases.
• Alert Managers to noteworthy issues that necessitate their expertise.
• Prepare regular reports of progress and forecasts to internal team in collaboration with Key Account Manager using key account metrics.
• Contribute to the team success in providing constant feedback.

REQUIREMENTS

• Hands on experience in sales and an ability to deliver excellent customer experience
• Knowledge of MS Office (MS Excel in particular)
• Understanding of sales performance metrics
• Excellent communication and negotiation skills
• An ability to deliver projects and answer inquiries on time
• Business acumen with a problem-solving attitude
• BSc degree in Business Administration or relevant field

Chargé(e) de comptes

SQUISH Candies – Montréal, QC Job Description

• Démarcher des nouveaux clients.
• Soutenir le commerce de la vente corporative en mettant l'accent sur les grands comptes (logistique, paperasse, support administratif).
• Gérer toutes les demandes entrantes, la documentation et les demandes des clients de la Vente en gros.
• Offrir une expérience de service client exceptionnelle à tous nos clients en leur fournissant des informations, des devis de vente et tout suivi nécessaire.
• Traiter les commandes clients avec l’épicerie, les cadeaux d’entreprise et les partenaires.
• Trouver des moyens innovants de répondre aux demandes spéciales.
• Soutenir le lancement de campagnes marketing au sein du département.
• Fournir activement des recommandations et des idées pour développer les canaux de ventes.
• Soutenir la livraison des commandes en suivant les dates de livraison prévues et coordonnant avec les clients et en suivant les retards et informant le client à l'avance.
• Travailler étroitement avec l’entrepôt.
• Faire des suivis sur les inventaires disponibles.
• Fournir activement des recommandations et des idées pour développer les canaux de ventes.
• Suivre les objectifs de ventes.
• Soutenir le Responsable des Affaires.

EXIGENCES

• 1 à 3 ans d'expérience dans un rôle semblable est un plus.
• Capacité de résoudre des problèmes, adaptable et multitâche organisé.
• Avant-gardiste capable d'aller au-delà des attentes pour augmenter le niveau de satisfaction client.
• Parfaitement bilingue (anglais et français).
• Capacité d’apprendre rapidement, capable d'assumer une portée croissante de responsabilités.
• Forte connaissance de MS Office.
• Esprit d'équipe positif et enthousiaste axé sur les objectifs.
• Capacité à travailler de manière inter fonctionnelle.